What resonates most from my experience building healthcare workflows is exactly what this piece highlights — the mental overload on clinical staff isn’t a people problem, it’s a systems problem. We spent months trying to patch fragmented EMR handoffs manually before realizing automation alone wasn’t enough. Agentic AI changed our thinking entirely (more about you can read here https://www.abtosoftware.com/blog/ai-agents-for-patient). When the system reasons and plans rather than just executes, the whole coordination layer transforms. Real productivity gains finally became possible.